QuickBooks Error 15xxx – When Downloading or Getting Updates

QuickBooks is a fully featured software that has changed the way of accounting & bookkeeping. Over the years, QuickBooks has gained so much popularity that these days majority of the small and medium businesses are using it. But after all it is just a software and like every good software QuickBooks also prone to some technical errors.

In this technical blog we are going to focus on QuickBooks Error 15xxx (15000 series) which is a series of most common error codes that has been reported by many QB users. These error code generally occurs when downloading QuickBooks Desktop or payroll updates.

QuickBooks 15000 Series Error Codes:

You may see one of the following error that encounters when downloading a payroll update or updating QuickBooks:

15xxx Series Error15xxx Series Error15xxx Series Error15xxx Series Error15xxx Series Error
Payroll Error Code 15101Error 15223Error 15314Payroll Error 15404Error 15102
Error 15103Error 15224Payroll Error 15317Error 15250Error 15408
Error 15316Payroll Error 15225Error 15106 Error 15203Payroll Error 15319
Payroll Error 15406Error 15407Error 15410Payroll Error 15204Error 15276
Error 15201Error 15318Payroll Error 15241Error 15320Error 15205
Error 15226Payroll Error 15409Error 15321Error 15322Payroll Error 15411
Payroll Error 15206Error 15312Error 15402Payroll Error 15300Error 15412
Error 15221Error 15217Payroll Error 15413Error 15325Error 15403
Error 15303Payroll Error 15212Error 15208Error 15304Payroll Error 15327
Payroll Error 15211Error 15209Error 15302Payroll Error 15326Error 15417
Error 15213Error 15207Payroll Error 15324Error 15416Error 15306
Error 15214Payroll Error 15301Error 15414Error 15305Payroll Error 15328
Payroll Error 15215Error 15323Error 15415Payroll Error 15419Error 15401
Error 15311Error 15307Payroll Error 15329Error 15418Error 15308
Error 15218Payroll Error 15332Error 15310Error 15313Payroll Error 15219
Payroll Error 15330Error 15420Error 1539Payroll Error 15331Error 15222


You have an active QuickBooks Payroll subscription and is easily able to get connected to the internet and get access to all secured websites.

What Causes QuickBooks 15xxx (15000) Series Errors?

  • Incorrect configuration of Microsoft Internet Explorer
  • QuickBooks is unable to verify the digital signature of a file.
  • Internet connectivity issue.
  • QuickBooks files are damaged due to incomplete installation.

How to Fix QuickBooks Payroll Error 15000 (15xxx) Series?

You can follow these troubleshooting methods in order to solve QB errors 15xxx series. Also you can take assistance from QuickBooks error support team if you are not good in technical aspects.

Important: Before proceeding, remember that you have to install the latest version of IE. ( You can download it from Microsoft download center). If you already have latest IE version and still receiving the error then consult with your IT professional or go with Microsoft support.

Solution 1: Install a digital signature certificate.

  1. Conduct a Windows Search for QBW32.exe which is located in C:\ Program Files\Intuit\QuickBooks. And to find the QBW32.exe in Windows.
    • Click on the link for More Results in the Windows Search tab, if the QBW32.exe does not appear during the initial search.
    • After this Click on Computer icon on the Next Screen. (Windows will run a search on your computer.)
    • Then form search results, find QBW32.exe which has a type of application.
  2. Hit a click on QBW32.exe and then select Properties option.
  3. Now hit a click on the Digital Signature tab and ensure that Intuit Inc. is selected in the signature list.
  4. Click on Details.
  5. Click on View certificate in the Digital Signature Details window.
  6. Now in the Certificate window click on Install Certificate.
  7. After this Click on Next, until the Finish tab is shown on the screen.
  8. Then click on Finish.
  9. Restart your computer system.
  10. Once the restart complete open your QuickBooks desktop.
  11. Finally download the update once more time.

Solution 2: Check the Internet Connection and QuickBooks settings.

  • To ensure that QuickBooks files have both incoming as well as outgoing internet access, configure your firewall or anti-virus.
  • The Firewall that are not associated with QuickBooks can cause the 15xxx series error when you try to download the update.

Solution 3: Configure your firewall and anti-virus defender

You need to set-up your firewall program and anti-virus defender to check that your QuickBooks files are save and secure.

  • If firewall is not configured and this can cause QuickBooks files to be corrupted when attempting to download updates or reinstalling any version into your system.

Solution 4: Download the Updates in Safe Mode

In case, the error still persists after follow the above steps then try to download the updates in safe mode.

  • Open your system in safe mode.
  • Download the updates again.
  • If it gets successful then restart your system in normal mode.
  • Finally try to re-download the update.

Solution 5: Perform a Clean Install

  • Firstly, Uninstall QuickBooks Desktop
  • Download and run the QuickBooks Clean Install Tool
  • Now Manually Rename the QuickBooks Desktop installation folders.
  • Reinstall QuickBooks Desktop

Solution 6: Edit the Internet Explorer Settings

  1. First of all Open your Internet Explorer (IE) browser
  2. Now click the gear icon > select Internet Options.
  3. Click Security tab > select Trusted sites.
  4. Click Site > add the following websites.

For US version of QuickBooks:

  • *.quickbooks.com
  • *.intuit.com

For Canadian version of QuickBooks:

  • *.quickbooks.ca
  • *.intuit.ca
  1. Click Close
  2. Click Apply
  3. Finally click on OK

If by these methods, the error is not fixed then seek help from professionals or call the QuickBooks payroll Support Service providers. Dial 1-800-880-6389 and ask your query directly to our support executives.

Few Other error codes:

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