Troubleshoot QuickBooks Error -6000, -80

Hello QuickBooks users! As we all know that QuickBooks is an accounting software that is designed for all professional needs of the firms. From downloading banking transactions with ease as the software connected through the online banking system. The advantage of the software could be understood by the fact that the software helps the company to get the most of the company from small to big, get their work done in the simplest of the ways.

In this article today, I am going to discuss about one of the most reported error that is faced by many QB users while accessing to their company data file. QuickBooks Error -6000, -80 mainly occurs when a user try to access the company file and then it receives such type of error code as -6000, -80. Here we will discuss about this QuickBooks Error -6000, -80 and it’s causes along with the best solution methods. For immediate help, you can reach the QuickBooks Error Support team by dialing 1-800-880-6389 now.

What is QuickBooks Error -6000, -80?

QuickBooks Error 6000, -80 is a software error which generally occurs when a user give a command to QuickBooks to open or access the company file but due to some technical issues QuickBooks displays an error on your desktop screen. This error may also encounter during the program installation, while -related software program is running in the desktop background, or even during the installation of the Windows software package.

Due to this error causing, the software restricts the user and its workflow of their business is totally interfered.

You may see the following error message on your desktop screen:

Intuit QuickBooks Error Code -6000 -80 - Screenshot

QuickBooks shows an error while opening the QB company file:

Error -6000, -80: An error occurred when QuickBooks tried to access the company file

What Causes Error -6000, -80 in QuickBooks?

Check out the possible reasons due to QB Error Code -6000, -80 appear:

  • This shows the corruption in your QuickBooks data file.
  • The data source gets damaged when QuickBooks data fie was opened along with crashed even when you’re using that QB file.
  • Internet speed is slow and sluggish.
  • In case, there are numerous system acting as a host for the QuickBooks data file(s).
  • If the data restored or converted over the network or if the QB software is not able to communicate with the server.
  • If the Company file(s) data are damaged.

How to Solve QuickBooks Error -6000, -80?

Here you can see some of the solutions that are used to troubleshoot the QuickBooks Error -6000, -80:

Condition 1: For Single User Environment Only

Solution 1: Download, install, and use the QuickBooks Company File Diagnostic Tool

  1. Download & install the QuickBooks Company File Diagnostic Tool.
  2. Run the QBinstall diagnostic Tool.
  3. In case, QuickBooks Company File Diagnostic Tool detects damage but doesn’t repair them. In such a scenario, you have 2 alternatives:-
    • Create the backup of the QB company file and then restore it.
    • Use the Auto Data Recovery and restore all the data.
  4. You can share your data with the Intuit’s Data Recovery team & request them to recover it. Or you can get in touch with our certified ProAdvisors for the QuickBooks support.

Important: Follow the next solution if you see any error persists.

Solution 2: Copy/replicate the QB file(s) to the local drive

  1. Copy/replicate the QuickBooks backup file with the .qbb extension. Or you can do the same with the QB company file(s) with .qbw extension that you wish to update to a local hard drive.
  2. Restore/update the backup QB Company files.
  3. Copy/replicate the updated/restored company file back to its original location.

Condition 2: For Multi-user Environment Only

In case, you don’t like to use an online tool and resolve this error manually – you have to follow the systematic steps of solution 4.

Solution 1: Download, install, and use the QuickBooks Company File Diagnostic Tool

  • Navigate to the ‘QuickBooks Connection Diagnostic Tool’ download page from here.
  • To download the tool, type in the email address & select the “I agree” in the “Term and Condition”
  • Install & use the tool by pursuing the wizard.

In case, you notice the “File Open successful” in the green check-mark under the “Advanced” option it implies that the network connection is ‘OK’. If the error persists, go to solution 2.

Solution 2: Copy/replicate the QB file to the local C drive

  • Copy/replicate the QB Company file(s) with the .qbb extension or backup file that you desire to update to a local hard drive.
  • Restore/update the backup QB Company file(s).
  • Copy/replicate the restored/updated QB Company file(s) back to its original location.

Solution 3: Manual Fixation of Error -6000, -80 (Optional)

This solution is especially for a situation where none of the online tools such as QuickBooks Connection Diagnostic Tool or the QuickBooks File Diagnostic Tool unable to run successfully. Use this solution in such circumstance:

Step 1: Update the QuickBooks to the latest release:
  1. Update the QuickBooks to the latest release.

Note: Ensure that the product is chosen/ selected. In case, it is not – then go & choose the “Choose a different product” icon.   

  1. Choose one of the update options and follow the instructions:
    • Automatic updates
    • Manual updates

In case, the QuickBooks version updated but the error code persists, then follow the step 2.

Step 2: Configure the firewall & system security application for QuickBooks file:

Note: Intuit Inc. do not offer support/help for the firewall issues due to firewall application complexity. You can ask your firewall application provider to troubleshoot the firewall problem.

  • See the firewall & internet security updates if needed.
  • Contact or visit the official website of the Microsoft to see the firewall configuration process.

If the error persists even after firewall & internet security configuration, then go to step 3.

Step 3: Verify the permissions to access/open the QB Company file:
  1. Navigate to the ‘Setup folder permissions’ to share the QB Company file. Make sure that you set up the permissions correctly. 
  2. Setup/place the QuickBooks permissions.

In case, the error pertains even after correctly setting up the permissions to open/access the Company files. Just follow step 4.

Step 4: Scan the QB Company file

To create the Network Descriptor (.nd) file, scan the folder where QuickBooks Company file(s) stored. This .nd file generally stores all the host files in the computer.

  1. Hit onto the “Windows” or “Start” icon.
  2. Go to the “Programs” tab => “QuickBooks” tab => “QuickBooks Database Server Manager” tab.
  3. Go to the QuickBooks Database Server Manager screen, select the “Add Folder” icon & then, navigate to the folder with QB company files.
  4. Once all the folders are added, hit onto the “Scan” tab.
  5. In the “QuickBooks Company File” tab, you will see the QuickBooks data files. Choose the “Close” icon.
  6. Find the folder that contains all the QB Company file(s) & then, ensure that the .QBW .ND file has created with every QB Company file.

Important Note:

  • Go to the “Program List” tab,
  • If you don’t find any “QuickBooks Database Server Manager” icon
  • Re-install the QuickBooks application.
  • Choose the second option – “I’ll be using QuickBooks on this computer, AND I’ll be storing our company file here so it can share over our network”.  

If the error persists even after performing the scan process over the folder then, follow step 5.

Step 5: Check the hosting on the systems

Under the network environment, the machine (server) with the hosting feature turned on is supposed to be the only computer where the QuickBooks Database Server Manager (QBDSM) installed. Scan the QuickBooks Company file(s) while the hosting turns on.

  • Computer workstations
  • Server
Step 6: Open/access the QuickBooks Company file & verify the data damage

There are two steps given below to open or access the QuickBooks company file & verify the data damage:

Use the host computer to open/access the QB file(s)
  1. Navigate to the system where the QB Company file stored.
  2. In case, the Server Install only on the host computer..! Then, you must move to the ‘Copy file to another location’.
  3. Open/access the QuickBooks software & QB Company file receiving an error warning message.
    • If the QuickBooks Company file open/access via computer..! Then, check the QuickBooks Company file.
    • If it doesn’t, then replicate/copy the file to another location.
  4. With the instruction of QuickBooks application, rebuild the QB Company file.

Note: In case, QuickBooks identifies no issues in the QB Company file(s), but the error exists. In such a scenario, navigate to the ‘Copy file to another location’.

Copy the company file to another location
  1. Open/access the folder that contains the QB company file.
  2. Perform click the “file name” & then, choose the “Copy” icon.
  3. Hit onto the empty area on the “Windows Desktop” icon & choose the “Paste” icon.
  4. Open/access the QuickBooks application & then, open/access the QB company file on the Desktop:
    • If you still encounter the QB error warning message, you might have the QuickBooks data damage.
      1. Restore the newly backed up QB company file.
      2. Send/share the QB company file to the QuickBooks Data Recovery Team. To request data recovery service from Intuit Data Services, contact QuickBooks Technical Support. (Fees may apply).
  5. If the QB company file opens successfully, copy the file back to its original location.

Important: Ensure the original company file name renamed before you copy the file that recently opened from the desktop. Do not paste over the existing company file.

  • Open/access the folder that contains the original (damaged) QB company file, & rename the file by adding OLD or DAMAGED in the file name prefix.
  • For instance, if the original QB company file named as CompanyFile, rename it OLD_CompanyFile orDAMAGED_CompanyFile.
  • Close the QuickBooks.
  • Hit onto the QB Company file & select the “Copy” tab.
  • Open/access the folder where the QB company file originally stored.
  • Right-click on the empty area in the folder window & select the “Paste” tab.
  • Open/access the QuickBooks & later, open the QB company file from its original location.

Hopefully, you will be happy to see the manual way to resolve the QuickBooks Error -6000, -80…! But if still, some QuickBooks problem persists, then you can go to the QuickBooks enterprise customer service team. In case, you are looking for instant help for QuickBooks – you can just dial the toll-free support number of QuickBooks ProAdvisors .i.e. +1-800-880-6389.

Blog Summery in Infographic

Solving QuickBooks Error -6000, -80 Code (Infographics) Pro Accountant Advisor
 

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