- Last Updated on:   June 4th, 2019
- Posted by: QB
- Category: QuickBooks Error Codes
In the article, I am going to talk about one of the most abruptly occurring error that is encountered by many QB users. According to a survey, QuickBooks error 6000 83 occurs at the time QuickBooks tried to access the company file. Let’s see what troubleshooting steps required to fix this error.
Execute some of the recommended troubleshooting ways if you observe this error while attempting to open, restore or back up the QuickBooks Company file. However, if you don’t want to continue with the manual steps mentioned below or you need any further information & help from certified professional & experienced QuickBoks technicians, then you can consider the assistance from our QuickBooks technical support team by dialing 1-800-880-6389.
You may see these error message on your desktop screen:
An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).
You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.
What May Cause QuickBooks Error -6000, -83?
Check out the possible reasons due to QuickBooks Error -6000, -83 appears:-
- This error can also appear if you are using a non-U.S. or non-Canadian version of Windows. Or if you are having a ‘Regional Language Settings’ option in Windows which is set to some other language apart from English.
- File extension incorrect.
- When there is an Incomplete QuickBooks installation
- Insufficient access to the network server, QBDataServiceUserXX, or Windows admins.
- There is any damaged company (.qbw) file
- Damaged or corrupted QB company file or the shared folder.
- If multiple systems attempt to host the QB Company file.
- When you try to convert the QB Company file of earlier version over a network.
- It could be possible that the file extension may be in the format of .qbm or .qbw.adr.
- The hosting is enabled on both servers and at least 1 workstation (incorrect) instead of only the server (correct)
On the Linux servers:
- If there is no qbdir.dat file exists or if the qbmonitor is not monitoring the QuickBooks Company file in the directory.
- If the machine is being unable to ping the name of the server.
How to Fix QuickBooks Error -6000, -83?
The troubleshooting steps depend on the action performed when the error occurs. Please select from the under given situation & pursue the suggested troubleshooting steps.
Condition 1: Open the QB company file stored on a Windows Server
You may find that copying QB company file to the computer during error fixation is more efficient than resolving it on the network. Once the trouble fixed, copy the QB file back to its original network location.
Solution 1: Use the QuickBooks File Doctor to fix the error
Use the QuickBooks File Doctor to resolve the QB company file or network related issues.
- Firstly download the QuickBooks file doctor tool from here
- Install and run this file doctor tool on your system.
- This toll will automatically scan the server errors and resolve them automatically.
- Finally restart your computer system once.
Solution 2: Turn off hosting on all Workstations that Access the file Over the Network
If you’re using the QuickBooks desktop on more than one system, configure only one of them to host the QB company file.
Follow these steps to turn off hosting on all workstations.
- Open the QuickBooks Desktop. Choose the “File” icon, & then select the “Utilities” tab.
- From the list, if you see:
- Host Multi-User Access – The computer is not hosting the QB company file & you can go to the next system.
- Stop Hosting Multi-User Access – Select that option, then:
- In the ‘Stop hosting multi-user Access’ window, click on the “Yes” icon.
- In the ‘Company file must be closed’ window, click on the “Yes” icon to continue & go to the next computer.
Solution 3: Manually fixation of Error -6000, -83
You can see the manual troubleshooting steps that QuickBooks File Doctor automatically performs in Solution 1. You suppose to utilize the following solution steps if the QuickBooks File Doctor unable to run successfully on the system.
In case, you prefer a manual solution then update the QuickBooks to the latest release.
Configure QuickBooks files for the firewall or anti-virus
Note: Intuit does not endow support service for the firewall associated issues.
- See the Configure of Firewall & Internet security settings for QuickBooks Desktop updates and also network access to view the exceptions needed.
- Pursue the instructions from the firewall maker’s website to configure the firewall to allow Internet access to the QuickBooks files on the entire machines.
Verify the permissions to access the QB company file
- To confirm that permissions arrange correctly, see the Setup folder(s) and file(s) permissions to share the QuickBooks company files.
- If you want to place permissions, go to the ‘Set Windows’ access permissions to share QB company files.
Scan the QuickBooks company files
You want to scan the complete folder where the QuickBooks company file(s) are situated or stored to create the ‘Network Descriptor’ file(s) with .nd extension. The *.nd extension file(s) stores the details/information’s about the machine where the file(s) are hosted.
- Click on the “Windows” or “Start” menu.
- Select the “Programs” icon, choose the ‘QuickBooks’ & hit onto the QuickBooks Database Server Manager (QBDSM).
- Go to the ‘QuickBooks Database Server Manager’ screen, hit onto the “Add Folder” icon and search the folders that contain QB company file(s).
- Once all QB folders are added, hit onto the “Scan” icon.
- Under the ‘QuickBooks Company Files’ option, you will see the data files.
- Browse to each & every folder that contains QB company files. Then, ensure that the .qbw, .nd file was created or build for each of the QB company data file(s).
Check the hosting on the computers
If you are using the QuickBooks Database Server Manager (QBDSM) on the server in the network environment, then the server computer supposes to be the only computer with the hosting feature turned on.
Turn on the hosting on the server computer and scan the QB company files.
- Open/access the QuickBooks application, then go to the “File” option and choose the “Utilities” tab.
- From the list, if you notice:
- Host Multi-User Access: It simply means that the machine is not hosting the QB company file. Thus, you suppose to use the next machine.
- Stop Hosting Multi-User Access: Choose this preference, then:
- Go to the ‘Stop hosting multi-user Access’ screen, and then hit onto the “Yes” tab.
- Close the company file window, and then hit onto the “Yes” to continue & later, go to the next computer.
- Press onto the “Taskbar” window & choose the “Task Manager” tab.
- Go to the ‘Image Name’ column, search for the QBDBMgrN.exe. (Go to the column heading to alphabetize the list.)
- In case, you don’t see the QBDBMgrN.exe on the list, ensure that the QuickBooksXX service is on the machine & started:
- Log in the system as a Full Administrator. (Contact the system administrator to log in as full admin.)
- Hit onto the “Start” or “Windows” tab & choose the “Run” tab. Go to the “Open” section, and type in the services.msc, and then tap on the “OK” tab.
- Locate the service given below for the corresponding QuickBooks Desktop version:
- QuickBooks 2018: QuickBooksDB28
- QuickBooks 2017: QuickBooksDB27
- QuickBooks 2016: QuickBooksDB26
- Ensure that you choose the Automatic startup type & also the service started currently.
- In case the service is not yet started, then perform right-click on it & choose the “Start” tab.
- In case the startup type isn’t Automatic and then performs double-click on the service. In the Startup type drop-down, choose the “Automatic” option.
- Go to the QBDBMgrN.exe file in a row; confirm that the “User Name” column entry is correct.
- In the QuickBooks 2018, the entry should be QBDataServiceUser28.
- In the QuickBooks 2017, the entry should be QBDataServiceUser27.
- In the QuickBooks 2016, the entry should be QBDataServiceUser26.
Open/access the QB company file from a different location
- Use host computer to open/access the QB file.
- Navigate to the machine where the QB company file is saved /stored.
- In case, the only system that stored or installed the Server is hosting computer, then move to the ‘Copy file’ option to some other location.
- Open the QuickBooks Desktop application and also the QB Company file that receiving the error warning message.
- If you are capable of opening the QB company file from this machine, then check the QB company file.
- If you are unable to do so, then proceed with step B.
- In case, you are getting instruction from the QuickBooks to rebuild the QB company file, then you suppose to do so.
- Note: In case, QuickBooks Desktop application identifies no issues/problems with the QB company file, and the error or issue persists, then you should proceed with Step B.
- Copy the QB file to other location.
- Open/access the folder that stores/contain the QB company file.
- Perform right-click on the ‘filename’ & then choose the “Copy” tab.
- Perform right-click on the empty area on the desktop screen & choose the “Paste” option.
- Turn-on the QuickBooks Desktop application & then, open the QB company file on the desktop.
- Note: If you experience the QB error warning message, it means that the QB company file might be distorted /damaged. In such a case, you have 3 options:
- Restore the QB company file backup.
- Recover the lost QB data with the help of ‘QuickBooks Auto Data Recovery’.
- Send the QuickBooks company file to the QuickBooks Data Recovery Team. To request the QB data recovery service from the official Intuit Data Services, you must get in touch with the technical support. (Fees may apply.)
- If the QuickBooks company file opens successfully, copy the QB file(s) back to its original location.
- Note: Ensure the original QB Company file name renamed before copying the file that freshly opened from the computer. Make sure that you do not paste new QB company file over the existing QuickBooks company file.
- Open/access the folder(s) that contains the original (damaged) QB company file, and then rename the file by adding OLD or DAMAGED at the beginning of the file name.
- For Instance: If the original QB company file name was ‘CompanyFile’, rename this file as OLD_CompanyFile or DAMAGED_CompanyFile.
- Close the QuickBooks application.
- Copy/replicate the QB company file(s) from the computer and then paste the same file(s) to the folder where it initially saved/ stored.
- Open the QuickBooks application & open the QB company file from its initial location.
Solution 4: Edit the hosts file
Edit the Windows hosts file(s) on the desktop with the correct IP address & Windows Server name.
Note: Hosts files generally deal with Static IP addresses. If the network is utilizing the Dynamic addressing, this might create problems if the server is rebooted and acquires a different IP address then configured in the Hosts file.
The Windows server should be configured to maintain the same address for the network at all the times.
- Firstly Close your QuickBooks desktop.
- Now select the Start menu and Computer, on the server
- Then go to:
- C: \ Windows \ System32 \ Drivers \ Etc
- C: \ Windows \ Syswow64 \ Drivers \ Etc
- After that double-click the hosts file option.
- Choose Notepad if you are asked to select a program to open up with.
- You need to Enter the IP address followed by Computer name server will have workstation IP and computer name while workstation will certainly have Web server IP and also computer name.
- When entering these details, just use the Tab key instead of the space bar to different IP address and computer system name.
Condition 2: Open the QuickBooks Company file stored on a Linux server
Tips to Remember: The solution mentioned below for (QuickBooks Error 6000 83) must perform by the system administrator with good knowledge of operating the Linux operating system. Also, he/she suppose to have the complete insight of network operations and permission to install properly while configuring the QuickBooks Enterprise Solution Linux Database Server Manager.
Solution 1: Check the Connection
- In the ‘Initord.conf’ File configures the Linux Database Server Manager to identify the directory. Later, on the Windows client, you suppose to restart the QuickBooks Enterprise Solutions application.
- Ping the server:
- On the keyboard, hold the “Windows+R” key simultaneously to open/ access the ‘Run’ window.
- Type-in the ‘CMD’ and later, hit onto the “OK” tab.
- Go to the command prompt, type-in the Ping (Name of Linux Server) & hit the “Enter” tab.
Solution 2: Edit the hosts file
Use the IP address & Linux server name to ‘Edit’ the hosts file from the workstation.
Case Sensitive Linux File System
Ensure that you are using the right case while specifying the QB Company file name that you desire to open/access via Windows client. For instance, if you state the company B instead of company b, Windows can open/access the Linux server but the database will unable to access/open the QB file.
- Shut-down the QuickBooks Desktop application.
- On the keyboard, hold the “Windows+E” key simultaneously to open/access the ‘Computer’ window.
- In the Local Disc, navigate to (‘C ’ => ‘Windows folder’ icon => ‘System32 folder’ tab => ‘drivers folder’ tab => etc folder.
- Use ‘Notepad’ to open/access the hosts file.
- Once the last IP address listed, edit or add the IP address of the server.
- Hit onto the “Tab” key, and then type in the server name.
- Save the file, and then open/access the QuickBooks & QB company file.
Condition 3: You were creating a backup
- Build a new file folder on the root of the C drive.
- Craft a manual backup & save it on the recently build file folder.
Note: To gain more knowledge about the backups, notice the QuickBooks Company file backup or for instance, you are in QuickBooks application, then click on the “F1” key and the Help window, type in the ‘Back up Company Files Overview’ on the “Help” windows.
You can also copy the QB company file to a Windows PC & use the ‘QuickBooks File Doctor’ as explained in the ‘Windows’ field.
Condition 4: Restore QuickBooks Company file
The another good method to resolve QuickBooks Error 6000 83 is restore QuickBooks company data file.
Solution 1: Change/Alter the QuickBooks file extension
Whenever you try to restore a QB company file, it will create a QB company file with a .qbw extension as a suffix. If the backup procedure creates a QB file with either a .qbm or a .adr extension, then you must rename the QuickBooks file extension to .qbw & try to open/access the renamed QB file. For instance, rename the ‘My Company Name.qbm’ to ‘My Company Name.qbw’.
Note: If required, alter the system Windows settings, this will enable you to see QB file extensions.
- Go to the QuickBooks Company file, and then hit onto the “F2” key to open/access the Product Information screen.
- Under the “File Information” field in the “Location” section, highlight & copy the file location and then paste it on the system notepad.
- In case, you are using the QB multi-user environment then shut-down the QuickBooks application on all the computers utilizing the QB Company file(s).
- Perform right-click on the “Windows” or “Start” icon and then click on the “Explore” tab. Go to the QB company file location as you noted in step 2.
- Perform right-click the “File Name” tab & then choose the “Rename” option.
- Enter the new QB company file name & then hit onto the “Enter” tab.
Note: If prompted to verify that you rename the QB file, confirm that you had type-in and saved the new QuickBooks filename correctly. Finally, click on the “Yes” tab.
Solution 2: Verify the problem associated with QB file name & file path
QuickBooks application search for the full QuickBooks file name & path while backup restoration. Always avoid very long paths & special characters:
- Acceptable: C:\Users\Fred\My Documents\QuickBooks data\Company Name.qbw
- Not acceptable: Business\Fred\Fred’s Documents\My Business $.Business – The quotation mark (‘) and the dollar sign ($) are special characters. The Fred’s Documents folder and the My Business $.qbw file should both rename.
Note: If you need to restore your backup to a network location, restore it to your computer first. Once the backup restored, copy the restored file to the network location.
- In the “File” menu, select the “Open or Restore Company” tab.
- Choose the “Restore a backup copy” option and then click on the “Next” tab.
- Choose the “Local backup” option & hit onto the “Next” tab.
- Browse to the backup QuickBooks file [Companyname].qbb, and then choose the “Open” tab.
- Go to the ‘Open and Restore a Company’ screen, then hit onto the “Next” tab.
- Go to the “Save Company File” screen; eliminate any special characters or spaces mentioned in the “File Name” section, then choose the “Save” tab.
Note: If QuickBooks file is on a mapped network Drive then try to open/access it by using the UNC path (or reverse, switch from allocated to UNC path).
Get QuickBooks help and support
I hope the above provided article is helpful for you and you have successfully resolved your problems accurately. However, the steps are little bit technical and it might be possible that these steps might not help out in your case. Also there is a possibly, you couldn’t perform the above steps accurately.! Well in this scenario you don’t need to be worry, you can contact our QuickBooks customer support team immediately for the help. Feel hassle free to dial our toll-free number .i.e. +1-800-880-6389 to resolve QuickBooks Error 6000 83 with 100% success rate.