- Last Updated on:   March 18th, 2019
- Posted by: QB
- Category: QuickBooks Error Codes
A high-tech accounting software, QuickBooks is a highly trusted software by small and medium sized business. It streamlines accounting processes of a business, but alongside it is also prone to errors which freeze its functioning (i.e QuickBooks Not Working or Not Responding) for an excepted period of time. At that time, it is essential to find the solutions of the errors. TLS Error is one such error which means that there are some changes in QuickBooks Online Internet Explorer. The error is caused in a way that QuickBooks Online no longer supports the Internet Explorer TLS.
Apart from this, due to this error, it gets difficult for a user to access QuickBooks online. And if the user tries to use another browser such as Google Chrome, he will not be able to do the needful as he would require to transfer the data from QuickBooks Desktop to QuickBooks Online and that will only be possible with Internet Explorer as QuickBooks Desktop uses Internet Explorer inside the product.
Why QuickBooks TLS Error Occurs?
TLS Error occurs when one tries to use QuickBooks in order to update on security changes of Transport security layer. If you are user of QuickBooks and you are also facing TLS error, then you need to verify the security setting of your Internet Explorer browser. This verification will ensure that it has been enabled for TLS 1.2.
Move to QuickBooks Online from QuickBooks Desktop
It has been a year that QuickBooks Online does not support Internet Explorer TLS and TLS 1.0 and TLS 1.1. If using QuickBooks online, it is necessary to know that web human setting of TLS 1.2 is required for it. This way you will get access to QuickBooks Online through Internet Explorer.
For Windows 10 User:
With in-built Internet Explorer 11, Windows 10 has TLS 1.2 which is enabled by default.
Following the steps given below can help you verify that TLS 1.2 is enabled.
- Close QuickBooks Desktop and open Internet Explorer
- Select Internet Explorer from the Tools menu
- Choose the Advanced Tab and scroll down to the Security section
- Check if TLS 1.2 is enabled. If not, check the box in order to enable it.
- Click on Apply and then OK
- Now, select Internet Explorer and reopen QuickBooks Desktop.
- Check if the issue is resolved.
For Windows 7/8/8.1 Users:
It is advisable to upgrade to Internet Explorer if you are using Windows 7/8/or 8.1 Operating System. If you wish to keep the Internet Explorer, then you must enable the TLS 1.2 in the settings of Internet Explorer. Moreover, if you have Internet Explorer 11, you should ensure that TLS 1.2 is enabled.
Follow the below steps:
- Close QuickBooks Desktop and open Internet Explorer.
- Select Internet Options from the drop-down of Tools menu.
- Choose Advanced Tab and click on Security section
- Click and check whether TLS 1.2 is enabled or not. If it is not enabled, check the box and enable it.
- Click on Apply and then click OK.
- Close Internet Explorer and then reopen QuickBooks Desktop.
- Check if the issue has resolved.
For Windows XP or Vista users:
Until and unless you upgrade your Windows Operating system to the latest release and is supported by Microsoft, you will not be able to upgrade past Internet Explorer 8 on Windows XP or Vista.
In case, you are still not able to export QuickBooks Desktop data to QuickBooks Online or facing TLS error, then you can connect with us for more details and can seek QuickBooks Online Support and assistance. Reach out to us at our toll-free number- 1(800)880-6389.
If TLS 1.2 error continues after .net and TLS 1.2 operations are confirmed
If you still encounter this error after confirmed TLS 1.2 procedures then adhere to these offered actions:
Firstly, you have to configure your Internet Explorer (IE) readying to Avoid TLS error. Internet Explorer (IE) is the default browser for QuickBooks.
- First of all Click on Tools and then click on Internet Options.
- Now Select the delete option from the General tab.
- After that select Temporary Internet data files and Select Delete.
- Note – Leave the remove cookies option unselect.
- Next, Currently choose the LAN settings from the Connections tab, choose LAN setups.
- And then Check the box beside to the Automatically Detect Settings.
- Make it sure that the Proxy servers are blank unless you make use of one.
Note: You could have to consult your IT administrator.
- Now Select and click on OK twice.
- Then scroll down about 3/4 of the way down in the list from the Advanced tab.
- Ensure that both SSL 2.0 and SSL 3.0 are inspected.
- If inspected after that you need to clear the box next to Check for publisher’s certification.
- Currently scroll down from the exact same Advanced tab in towards the bottom.
- And also ensure that TLS 1.2 is unchecked. If inspected, clear the checkbox.
We hope that this short article will help you to troubleshoot your TLS Error – QuickBooks Online Internet Explorer Security Changes. If you are still facing this error or want to speak with our representatives, Dial our QuickBooks Helpline Number that is +1-800-880-6389.