- Last Updated on:   March 18th, 2019
- Posted by: QB
- Category: QuickBooks, QuickBooks for Mac
Easy Steps for QuickBooks Mac Error Troubleshooting
Over the past few years, QuickBooks is considered the most reliable accounting software available in the market today. Owing to its growing popularity, QuickBooks launched many versions of the software suitable for different operating system. Even though it is the best accounting software, users do face certain technical problems.
Mac QuickBooks users often face problems when they try to create a backup of their company for when adding a multi-user environment to the software. So, in this article we will discuss about the issues and also the troubleshooting steps to resolve the error.
QuickBooks Mac Error While Creating a Backup
This technical issue arises while creating a backup of a company file in QuickBooks for Mac 2013 and 2014 versions. So here are few steps that can help in rebuilding the data and also solve the issue.
- First open QuickBooks in Mac and then click on File and Utility tab.
- Then select Verify Data. In case the verified data detects the error then tap on Hard Drive -Users-Library -Logs-QuickBooks.Log
The QuickBooks.log too diagnoses the error then the best solution would be to seek assistance from QuickBooks Support team to handle this glitch. However, you can also manually fix the error by rebuilding utility.
Rebuilding Data Utility
- First you have to click on the File Menu and Utilities
- Then search and find the Rebuild Data and then click on it. After the completion of rebuild data click on Verify utility in order to detect the error.
If both do not work then there will be some other error in the system. Get help from the technical support to get the issues resolved. Or else you can click on Rebuild Utility many times before you get the ‘No Error’ message appears on the Verify Utility page.
So, after rebuilding utility multiple times you will be able to verify data and create the required backup without any hassle. But if still the problem persists then you have to ask for help from technical experts.
Multi-User Issues in Mac for QuickBooks – Troubleshooting Steps
When files are being shared between multiple users then at times a multi-user environment in QuickBooks do face some errors. So, below are few steps mentioned for fixing such errors.
Check if QuickBooks Server is running and the company file is on Sharing Mode
- In order to check if QuickBooks server is running click on Go and Applications
- After this double-click on the app
- Now check if the file is shared or not. In case the file is not shared then you have to click on Start Sharing.
- And if the file is in no way listed then click on Select and Click + so as to add the file for sharing.
Ensure that the company file is present in the computer which has QuickBooks installed as a Host.
- In order to check the Firewall settings in Mac you have to click on the Apple menu and then click on the system performance.
- Go to Security & Privacy and Firewall
- Now select Firewall options and Unlock it in case it is locked.
- You have to check if the QuickBooks server app is set to ‘Allow Incoming Connections’
- And if it is not set then click on it to allow the connections.
- Click on Apple and System Preferences so as to check if the sharing permissions are set correctly.
- Now click on Sharing and File Sharing
- After this adds the folder which has the company file by clicking on the shared Folder and also on + under the shared column and Add.
- Do not forget to click on Read and Write for Everyone which is located under the user’s column permission settings
- In order to check if the network configurations are correct you have to Unplug the Ethernet cable or the port
- Restart your system
- After this open your QuickBooks software and now try enabling the multi-user mode.
- Click on File – New Finder Window so as to check if the Bonjour service is working in all shared computers
- After this you have to check if all the computers that are shared and also within the network can be seen in the Shared Only Computer. The computers will appear are attached to a multi-user network and are accessible to all files.
- Now you have to check the port- 56565 TCP, 5297 TCP, 5298 TCP/UDP, 5353 UDP is open.
If the QuickBooks Mac error doesn’t get resolved even after following the above mentioned steps then you have to call the QuickBooks Mac Support team by dialing 1(800)880-6389. As they are experienced and well-trained they will come up with a solution within a very short span of time. The best part is that they will also provide tips to avoid errors in the near future.